Requesting additional information from customers

Availability: all Online Shop plans

Step 1 of 3

In some cases, you may need to get some extra information about your customers before checkout. It might be:

  • “How did you find us” survey
  • additional information about a customer
  • feedback on the store
  • any message, depending on the specific business you do.

If you want your customers to leave comments for an order on checkout, use the Order Comments tool.

You can enable the Order comments box in your Store Panel > Settings > General  > Cart & Checkout, the Order comments block:

Order comments can later be available in order’s details in your Store Panel > My Sales > Orders.

Step 2 of 3

If you want your customers to leave a comment about each item in the order, you can use product options. The customers will be able to leave their comments to each product in the order, which will as well be reflected on the order details page. You can enable the product options on the Options tab in your Store Control Panel > Catalog > Products, the product details page. Click New option, name it, choose Text Field in the input type drop-down menu. Tick Required option if you want it to be obligatory, save the changes:

Step 3 of 3

If you want to have an additional field which can work as an alternative to a custom field in the checkout form, there is a workaround: in the Store Control Panel > Settings > General > Cart & Checkout, enable the Ask for the company name option. This will enable the Company field in the address forms on checkout. Then rename it the way you need.