Understanding the ICANN Verification Process

The main authority of domain names is the Internet Corporation for Assigned Names and Numbers (ICANN). As part of their policies, all registrars are required to validate a registrant’s email address before changing it. We are required by ICANN to suspend any domains that are not validated within 15 days of being asked to do so.

When will I need to validate my domain?

  • If you have registered a domain name since 1st January 2014
  • If you have updated any contact information since 1st January 2014
  • If you have attempted to transfer your domain since 1st January 2014

For details on how to update the contact details associated with your domain, please read the following Support article: How do I modify the contact information for my domain name?

What do I need to do to validate my domain?

Please note: before proceeding, you’ll need to make sure that your domain isn’t locked or has the Domain Ownership Protection service enabled. For details on how to do this, please read our Support articles:

Step 1 of 4

Start by logging in to your 123 Reg Control Panel.


Step 2 of 4

From there, select Domain Names within the ‘Manage active products’ section. Next, choose your domain name from the provided list and then select Manage.

Manage Domain Names


Step 3 of 4

Select ICANN Verification.

Select ICANN Verification


Step 4 of 4

This will then show you whether or not your domain has been verified.

If your domain has not been verified, you will be prompted to resend the verification email. This will contain a verification link so that you may verify your domain name.

Resend Verification Email

If your domain has already been verified, you will see confirmation of the verification.

Verification Confirmed


My domain has been suspended, what can I do?

If you have not received your email, visit your domain name in a web browser where you will see a holding page. From this page, you can resend the verification email to the registrant email address for your domain.

Once you have validated, it can take up to 48 hours for the domain to come back online, due to DNS propagation.