Understanding the ICANN Verification Process

The main authority of domain names is the Internet Corporation for Assigned Names and Numbers (ICANN). As part of their policies, all registrars are required to validate a registrant’s email address before changing it. We are required by ICANN to suspend any domains that are not validated within 15 days of being asked to do so.

When will I need to validate my domain?

  • If you have registered a domain name since 1st January 2014
  • If you have updated any contact information since 1st January 2014
  • If you have attempted to transfer your domain since 1st January 2014

For details on how to update the contact details associated with your domain, please read the following Support article: How do I modify the contact information for my domain name?

What do I need to do to validate my domain?

Please note: before proceeding, you’ll need to make sure that your domain isn’t locked. In addition to this, if you have an older version of our Domain Ownership Protection service (purchased before August 2023) in place on your domain, you may need to disable this service. For details on how to do this, please read the following articles:

If, however, you have our current Domain Ownership Protection service (purchased after August 2023) assigned to your domain, please continue reading.

Step 1 of 4

Start by logging in to your 123 Reg Control Panel.

Step 2 of 4

Next, select Manage All opposite Domains within the ‘All Products and Services’ section.

Step 3 of 4

You will now see a complete list of your purchased domain names. Select the domain you want to update from the provided list.

If you can’t find your domain in this list, you may be able to find it on the Domain Name Overview page within our legacy Control Panel. For more details on this, please read the following article: How do I access and manage my products?

Select Domain

Step 4 of 4

This will take you to the overview page for your chosen domain. From here, you can see whether or not your domain has been verified.

If your domain has not been verified, you can resend the verification email by clicking the provided button. From there, you’ll need to access your email account, find the verification email and select the provided link to verify your domain.

If your domain has already been verified, you will see confirmation of the verification.

My domain has been suspended, what can I do?

If you have not received your email, visit your domain name in a web browser where you will see a holding page. From this page, you can resend the verification email to the registrant email address for your domain.

Once you have validated, it can take up to 48 hours for the domain to come back online, due to DNS propagation.