Errors when Sending and Receiving email
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Problems sending Email - Some simple checks
Step 1 of 6
Click the Tools menu at the top of the window and then click Accounts.Step 2 of 6
Click the Mail tab on the resulting Internet Accounts Window, and select your 123 Reg e-mail accountStep 3 of 6
Click Properties to open the Properties dialogue box for your e-mail accountStep 4 of 6
Under the Outgoing Mail Server heading, check the My Server requires authentication box and click OKYou may need to close down your email client and then restart it to activate any changesStill experiencing problems?Step 5 of 6
Follow steps 1 – 3 aboveStep 6 of 6
Ensure the Outgoing Ports are detailed as either Port 25 or Port 587Please note:Some Internet Service Providers (ISPs) may block Port 25, so you may need to try both options.You may also need to contact your ISP to ask if their policy is to block use of a 3rd party SMTP server. If it is, your ISP will probably advise you to use their SMTP server and will provide you with their SMTP settings which you will need to insert instead of the above.
Tip: If you log in to 123 Reg webmail via https://webmail.123-reg.co.uk you will be
able to send and receive email from anywhere in the world.
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Problems sending email using Orange Broadband
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Why can't I receive emails?
Email Account issues
- Check that your mailbox has been setup via the 123 Reg control panel.Click here to find out how to setup a mailbox.
- Check that you have the correct username and password for your mailbox. The mailbox username is usually the email address.Click here to find out change your password.
- Login to 123 Reg web mail in order to receive emails, if you can receive emails from our 123 Reg web mail service this usually indicates a local issue with your network / computer or email client. Click here to find out how to login to 123 Reg web mail.
Email Client issues
- Check that you have entered the correct incoming mail server: pop.123-reg.co.uk or imap.123-reg.co.uk
- Ensure that the option for Require logon using Secure Password Authentication (SPA) is NOT enabled.
- Use default incoming port 110 for POP3 and 143 for IMAP.
- Ensure that the option for SSL is switched off.
- If you have a firewall or anti virus software enabled on your computer please ensure that you add a allow or exception rule for pop.123-reg.co.uk if using POP3 orimap.123-reg.co.uk and/or IP address 94.136.40.61.
Tip: Please remember that you will need to close and restart your email
client after you have made any change so that it can take affect.
Please Note: If the comprehensive list of above solutions does not
resolve your query it maybe useful to contact your email client / software provider by
visiting the appropriate support site e.g:
- Outlook - http://support.microsoft.com
- Apple / Mac Mail - http://support.apple.com
- Thunderbird - http://support.mozilla.com
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Why can't I send emails?
- Login to 123 Reg web mail then attempt to send the same email, if you can send emails from our 123 Reg web mail service this usually indicates a local issue with your network / computer or email client. Click here to find out how to login to 123 Reg web mail.
Email Client Issues
- Check that you have entered the correct outgoing mail server: smtp.123-reg.co.uk
- Ensure that the options for My server requires authentication and Use same settings as my incoming mail server are enabled.
- Use default outgoing smtp ports 25 or alternatively if port 25 is blocked please use port 587 or vice versa.
- Ensure that the option for SSL is switched off, if switched on please use port 465
- Try switching the outgoing mail server to your Internet Service Provider’s SMTP server address as some ISP’s policies may restrict the use of a 3rd party SMTP server.
- If you have a firewall or anti virus software enabled on your computer please ensure that you add a allow or exception rule for smtp.123-reg.co.uk and/or IP address 94.136.40.63.
Tip: Please remember that you will need to close and restart your email
client after you have made any change so that it can take affect.
- If you wish to use the 123 Reg SMTP service with a old pophost mailbox account, you will need to upgrade your email account free of charge. Click here to find out how to upgrade.
Please Note: If the comprehensive list of above solutions does not
resolve your query it maybe useful to contact your email client / software provider by
visiting the appropriate support site e.g:
- Outlook - http://support.microsoft.com
- Apple / Mac Mail - http://support.apple.com
- Thunderbird - http://support.mozilla.com
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How can I send and receive emails when abroad?
Step 1 of 2
The first and easiest way is to login to your 123-mail Webmail account from any internet connection to be able to send and receive emails while abroad.Step 2 of 2
The second way is to access your emails through your external webmail client Microsoft Outlook, Apple Mail or Thunderbird for example.
Please Note: Your outgoing server settings may need to be changed to
your Internet Service Provider's outgoing settings to send emails abroad.
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Why are my emails not being forwarded?
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MX Server Bounce backs
For example: If you were to send an email from
user@ISP-Provider-UK.com through the SMTP server mail.ISP-Provider-UK.com, to a
domain using our servers we will check if user@ISP-Provider-UK.com is authorised to
send through mail.ISP-Provider-UK.com. If the domain is authorised to send through
the server we will accept the email, if however the email hasn't gone through a
Smart Host server and came from an Open Relay server we will block the email, as
this method is widely used by Spammers.
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I purchased a mailbox but have not received the password for it
Step 1 of 4
Log in to your 123 Reg control panel and click on the Manage Email link under the Email section.Step 2 of 4
Select the Options tab for the mailbox in question and click Mailbox Settings from the drop-down menu that appears.Step 3 of 4
Under Summary, click on the Edit link opposite Password.Step 4 of 4
Enter your new password then click the Save button.Your password will now be changed.
Please note: Passwords must satisfy the following criteria
to ensure they are as secure as possible:
- Mixed case: Use a combination of uppercase and lowercase characters
- Numbers: Use a mixture of numbers and letters
- Special characters: Use at least one of the following special characters: "!$%^&*()-_=+}{#@':;.>,<!--|?
- Length: Your password must be at least 8 characters long
- Unique Characters: Your password must contain at least 4 unique characters
Please note: When creating your password, you cannot use the
pound (£) symbol.
If you have set up your mailbox to receive
emails in an email client such as Outlook, you will need to edit your
mailbox profile in your email client to reflect your new password.
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Common questions about webmail sessions
- How to login to 123 Reg Webmail.
- The start page explained.
- How to send an email.
- How to create a contact.
- How to add an appointment to the calendar.
How many webmail sessions can I have from a single domain name at any one time?
Just as you can unlimited email addresses setup on your domain you can have unlimited concurrent sessions from different computers on webmail too.We have a shared mailbox how many users can access this mailbox at any one time using webmail?
Multiple webmail sessions to a single email address are limited to 100 concurrent connections.How long is a webmail session kept live if I do not use it?
Your webmail session will remain live for 1 hour. After this time the session is put into a suspended stage and all temporary session data is removed.Top
I have changed my password, but now cannot send emails from my iPhone or iPad
Step 1 of 6
Enter your settings, and select the Mail, Contacts and Calendars.Step 2 of 6
Select the email account you wish to edit.Step 3 of 6
Under the IMAP heading, select your account.Step 4 of 6
Scroll down to the Out Going Mailserver section, and select you SMTP account.Step 5 of 6
Select your Primary Server SMTP details. This should be smtp.123-reg.co.uk.Step 6 of 6
Here you can update your password to match your new one, allowing you to send emails again.
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POP3 Troubleshooting
Upon Send/Receive there are no new messages, although there should be.
Our mail system uses a load balancer that may, when the server is under heavy load, say that there are no new messages when there are. When the load returns to normal, the messages will be available.Email copies
Occasionally users may see duplicate (or more) of the same email in their mailbox. This usually only happens during periods of high load on the POP server, and when the customer has the “Leave Mail on the Server” option selected in their client configuration. If you want to leave mail on the server, you should use IMAP, as this is the whole purpose of that protocol.Outlook cannot download messages/ “1970” emails
Occasionally messages may be delivered to a mailbox with an invalid date, in which case, the mail system tags them with a date of January 1st, 1970 or similar. If this happens, Outlook (in particular) will not download the messages from the server. Using an IMAP client usually allows access to these messages, which can then be deleted.Top
How can I send and recieve emails when abroad?
Step 1 of 2
The first and easiest way is to login to your 123-mail Webmail account from any internet connection to be able to send and receive emails while abroad.Step 2 of 2
The second way is to access your emails through your external webmail client Microsoft Outlook, Apple Mail or Thunderbird for example.