Question 1

What is Email Hosting?

Accepted Answer

Email Hosting is a service designed for users that want a personalised, professional-looking email address using an ad-free, secure and spacious platform.

A personalised email address gives you a professional appearance, helping to set your company apart from others using a generic Yahoo or Gmail address and helping to build awareness of your brand.

Email Hosting also allows you to create exactly the addresses you need for different circumstances – for example, you could create enquiries@yourcompanydomain to promote to new customers on your website, but have a separate address for existing customers to contact you directly.

You’ll also be able to manage all of your mailboxes from one centralised location, allowing you to create new addresses or reset passwords quickly and easily.

Once you’ve set up your personal or business email address, you’ll be able to send and receive messages anywhere with an internet connection. There’s plenty of room in your inbox and you can also attach and send files to whoever you choose. Staying organised is easy, with folders available for sorting and archiving.

Question 2

How long will it take to set up?

Accepted Answer

With no software to download and a super easy setup process, your business will be ready to start using email in a matter of minutes.

Question 3

Do I need technical knowledge to use email?

Accepted Answer

Not at all. With a clean, simple layout, our email and Microsoft 365 packages are a doddle to use. Everything is where you’d expect to find it, with an interface designed to make every task feel familiar and intuitive.

Question 4

How many email addresses can I have?

Accepted Answer

There’s no limit to the number of addresses and you can host as many as you like. Every new one is sold separately and you’ll get a discount if you buy in bulk.

Question 5

Do I have to own a Domain Name to buy an email package?

Accepted Answer

Yes. One of the best parts of Email Hosting is having an address that reflects your personality and identity, whether personally or in business.

In order to customise your new email with a unique Domain Name to the end of the address (the part that comes after the “@” symbol), you need to own that domain.

Don’t have a domain? Don’t worry. You can buy one at the same time as you get an email package.

Question 6

Can I check my emails with software like Microsoft Outlook?

Accepted Answer

Definitely. You can check your email with any software that allows you to connect to an IMAP or POP3 mail server.

Popular compatible programs include:

Microsoft Outlook and Outlook Express
Microsoft Windows Live Mail
Eudora
Lotus Notes
Apple Mail
Mozilla Mail
Thunderbird
Opera Mail
Pegasus Mail
With our Microsoft 365 packages, you can also use the Exchange protocol to connect to your email accounts. We recommend using Outlook for Exchange however a number of other mail clients also support this Microsoft based protocol.

When you buy email services from 123 Reg, we don’t offer support for all these programs, but we’ll give you all the settings you need to get started. Simply follow the instructions of the specific program to add a new account.

Question 7

Can I view my emails on my phone or tablet?

Accepted Answer

Yes! As a total business email solution, it can be checked from any device with an internet connection from anywhere you may be.

Question 8

Is spam protection included?

Accepted Answer

You’re given spam filtering to keep your inbox from overloading with junk mail. You can even customise your spam settings and level of protection to ensure you’re only getting the emails you really want to.

Our spam protection won’t just stop pesky junk mail, it will also catch viruses, worms and other malicious online threats before they hit your inbox. That said, even with this extra line of defence, it’s still a good idea to use email security software and a little common sense before opening an attachment.

Question 9

Can I contact 123 Reg for help?

Accepted Answer

Absolutely. Helping you bring your business online is exactly what we’re here for. We offer expert telephone and live chat support as well as a range of how-to guides to help you get the answers you need.

Question 10

What is POP3?

Accepted Answer

POP3 stands for Post Office Protocol. It’s the name of the method used to download emails from a server to a computer. Sometimes a mailbox is called a ‘popbox’ – they’re essentially the same thing.

While POP3 was the first email protocol and is suitable for single-device use, we highly recommend the more versatile and powerful IMAP for “on the go” access to your emails.

Question 11

What is IMAP?

Email Hosting

Professional email that shows you mean business

Why have a custom email address for your business?

Establish credibility

Easy to set up

Stay up-to-date from anywhere

Effortlessly promote your brand

Starter

Pro

Microsoft 365

Simple and secure email hosting that reflects your professionalism

Instant credibility with personalised email

Stand out with a unique address

Sync with mobile email

Stay protected

Store and send all your stuff

Manage everything together

Access emails from anywhere

Use your email client of choice

Never miss a message

All-in-one

Buy with confidence

Grows with you

Improve your skills

Satisfaction guaranteed

Always here to help

Helping British businesses get online for over 20 years

Frequently asked questions