Question 1

What is web hosting and why do I need it?

Accepted Answer

Web hosting is a service that allows you to publish a website onto the internet. In basic terms, if you imagine that a website is a house, then hosting is the property it’s built on.. Every website is made up of files and you need a hosting service to store them so that they can be viewed online. It’s a simple process: the files are uploaded onto a server (a powerful computer), and the company that owns the server then points the web address to the files.

Question 2

Do I need technical knowledge to host a website?

Accepted Answer

Knowing a bit about FTP does help, as it is the easiest way to upload your site to your hosting package. However, the applications included in your plan, along with the user-friendly control panel make it easy to get your website online. We also have a huge support database with plenty of step-by-step articles and videos to help you along the way.

Question 3

How long does it take to set up?

Accepted Answer

Most packages are set up immediately, and you can get your website online right away. In some cases, it might take a few days for the domain to fully register and point to your hosting package. This is perfectly normal and happens across every web host -it just takes time for the servers and the domains to sync up.

Question 4

Looking to move your website over?

Accepted Answer

We’re here to help. Simply contact our expert Support team and we will help you move everything over. We’ve also produced a useful guide to transferring your website that will talk you through every step.

Question 5

How do I contact 123 Reg  for help?

Accepted Answer

The first step would to be to check out our detailed Product Knowledge Base. Where we have plenty of information about hosting websites, so it’s likely that the answer to your problem could be there.. If you can’t find the answer, you can get in touch with us through our Contact Page, which lets you contact us through email, live chat, or phone. Keep in mind that some of the ways to contact us are only available during UK office hours, so please make sure you’re picking the right way for the right time!

Question 6

Can I buy web hosting without a domain name?

Accepted Answer

Every site hosted on 123 Reg needs to be associated with a domain in order to work. But every package includes at least one free domain name, so you won’t need to buy another one.

Question 7

What if I already own a domain?

Accepted Answer

If your domain name is already registered with 123 Reg and you’re not using it with another one of our services, then you can attach it to your web hosting package when you order.. If your domain is registered with another company, there are two ways to use it with your hosting package:. Transfer it to 123 Reg and then attach it to your package.  Most companies will allow you to transfer, and we have a detailed guide on transferring domain names. You will need to wait for the transfer to complete before you purchase your hosting, and this can take up to a few days depending on the type and location of the domain.. Leave the domain name where it is and point it at your hosted site on 123 Reg.  We have detailed instructions on how to point your domain name to 123 Reg. You will still need to register a domain name when you purchase your web hosting, but we won’t charge you any additional fees. It will take around 24-48 hours for your other domain name to show on your new site.

Question 8

I don't want all my free domain names. What should I do?

Accepted Answer

You don’t need to do anything with them. If you’ve registered them, you can just let them expire when they come up to be renewed.

Question 9

What happens to my free domain names if I cancel my account?

Accepted Answer

It’s entirely up to you. If you decide you don’t want the domains any longer, you can let them expire once they reach their renewal date.. You can also keep them and use them, but you will need to pay the standard renewal price when they get close to their renewal date. We’ll let you know before they expire, so you won’t have to worry about them suddenly disappearing.

Question 10

Is my data limit really unlimited?

Accepted Answer

Yes. We really mean it when we say “unlimited”.. That’s because we know it can be hard to predict your website’s traffic, and it can be incredibly annoying to hit your limit just because you’ve had a great month.

Question 11

Which operating system should I use?

Accepted Answer

You can host your site on a Linux or a Windows server – both have their advantages.. You don’t need to choose the same operating system that runs on your computers at home or at your business.. Most of our customers choose to host on Linux servers, which is usually a safe bet if you’re not sure what you need. Linux servers give you plenty of free software and programming options. With Linux packages you can use PHP, MySQL and it’s true that WordPress runs best on Linux based hosting.

Question 12

Should I backup my files in my website hosting package?

Accepted Answer

Although we take many precautions to keep your data safe from the full range of potential dangers, from malicious online threats to power failures, we recommend that you perform frequent backups of your site. . Maintaining a regular backup schedule doesn’t just protect you against the system failing, it also protects you against problems caused by changes you or your developers make to your website.. For details on how to perform a backup, check out our guide: How can I create a backup of my website?.

Question 13

Can I install applications with my hosting?

Accepted Answer

Of course you can. As long as our hosting meets the requirements for your application, you can install almost anything. However, we can’t allow applications that require root or administrator-level access as you share the server with other customers, and any changes your application makes might make changes to their websites as well. If you would like to install your own applications, we recommend you take a look at our VPS packages, and run Linux as that will give you the freedom you need with full root access.. We also have an extensive range of applications that are available for you to install in just one click from your control panel including everything from blogs to online stores to project management software and more!

Question 14

How secure is 123 Reg web hosting?

Accepted Answer

We go above and beyond to keep our systems safe from hacking, hardware failures, software failures and physical damage. All our servers are located in our own highly secure data centre.. Access to the servers is tightly controlled and limited to just essential personnel. Power is drawn from the National Grid through two different sources, and we also have uninterruptible power supplies as well as on-site generators just in case.. Along with our physical security measures, you can also take peace of mind by knowing that all your data is kept safe behind a secure firewall with multiple layers of protection.

Question 15

How do I activate my free SSL certificate?

Accepted Answer

If you’ve purchased our Pro plan, you’ll be able to activate your SSL certificate by associating with one of your published websites. You can find more information on how to do this using the following article: How do I assign my newly purchased SSL Certificate to a domain?. If you’ve purchased our Ultimate plan, your certificate will be automatically installed once you’ve assigned a primary domain to your Hosting package. For further details, please visit our Support article: How to activate my free SSL certificate?

Question 16

Is there a minimum contract period?

Accepted Answer

Our hosting packages are available in yearly contracts, and you can pay monthly or annually.

Question 17

How does the money back guarantee work?

Accepted Answer

If you decide that the package you’ve bought isn’t right for you for any reason, please give us a call within the first 14 days. We’ll refund you what you’ve paid for your hosting, excluding any additional fees for domains.. Domain names can’t be “unregistered” once you’ve chosen them. You will need to let them expire if you do not want to use them anymore.

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