Question 1

What is Premium Hosting?

Accepted Answer

It is a high-performance hosting package that has been especially designed for large or demanding websites. It uses container-based virtualisation technology to provide a private environment with dedicated resources for hosting your websites.

Question 2

How is Premium Hosting different to traditional web hosting?

Accepted Answer

Traditional hosting packages are used in exactly the same way as our Premium packages. Server administration is not an issue as this is completed for you. You use the 123 Reg control panel to manage your package and settings. However, there is one huge difference which is in how they are constructed.

With traditional packages performance is restricted as system resources are shared with other users. With a Premium Hosting package all system resources are dedicated to you, so you are not sharing with anyone else. This gives a huge difference in performance for your websites allowing lightning fast page browsing and means your website can handle many more visitors.

The construction of this fantastic product also enables a higher level of resilience as we utilise clustered cloud technology. This ensures your server stays online and is not prone to a single point of hardware failure. This is ideal for mission critical websites and means Premium Hosting is more reliable than traditional web hosting.

Question 3

What can I do with it?

Accepted Answer

You can create just about any sort of website you can think of. The Premium packages can be used for personal, hobby or business sites. Premium service can handle any type of website, even large, highly demanding or high traffic sites are no problem. You can even host more than one website on the same package.

Question 4

Do I need technical stuff to use it?

Accepted Answer

You can easily access most features through our intuitive control panel and you don’t need to worry about server maintenance or backups as we will manage this for you. However, it will definitely help if you have some basic technical knowledge of web hosting.

Don’t worry, if you’ve never used hosting services before as our detailed support site is there with straightforward instructions about every aspect of your package to help get you started.

Question 5

Can I buy Premium Hosting without a domain name?

Accepted Answer

Yes. You can purchase a Premium package without a domain name. However, in order for it to function correctly a domain is required. You can register a new one at the same time you order your package.

Question 6

I already own a domain name. Can I use it with my Premium Hosting?

Accepted Answer

If the domain name is already registered with 123 Reg and you’re not currently using it with another one of our services, you can add it to your package when you order.

If your domain is hosted with another company, there are two ways to use it with your hosting:

Transfer it to 123 Reg, then associate it with your Premium Hosting. Most web hosts will allow you to transfer domain names to us – you’ll need to wait for the transfer to complete before you can use it. This could take a few days.

Leave the domain name where it is, and point it at your hosted site on 123 Reg. You’ll still need to register a domain name when you host your site with us (every site hosted with us must be linked to a domain held with us), but because you get one free, this won’t cost you.

Question 7

Is there a minimum contract period?

Accepted Answer

You can pay for your Premium Hosting on either a monthly or annual basis.

Question 8

How does the money back guarantee work?

Accepted Answer

If you decide the Premium package you’ve bought isn’t right for you, give us a call within the first 14 days. We’ll refund what you paid – excluding the cost of registering any domain names you have, because domains can’t be “unregistered” once you’ve chosen them.

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