Purchasing and configuring your 123 Reg Mailbox

These FAQs will teach you how to use the basic email actions for your mailbox

Simply click on a title below to skip to the most appropriate FAQ. You can also click the Top button to return and make another selection.

How do I purchase an email address/mailbox?

Purchasing a mailbox will allow you to create an email address associated with your domain name so, instead of having ‘yourname@hotmail.com’, you can have ‘yourname@yourdomain.com’. Not only does this give you more control over your email address, but it will also give your brand a more professional look.

Our mailboxes work on a quota system. Instead of buying a mailbox as a separate entity, you purchase a mailbox quota, which can either be set as a mailbox or an email forwarder. This gives you complete flexibility over your email set up. For example, if you purchase 5 mailboxes and find that you want to change one of the email addresses you’ve set up, you can simply delete the first mailbox and use that quota to create another one, instead of creating a completely new one.

The instructions below will show you how to purchase a mailbox, wherefrom you can create your new email address.

Please note: You can also purchase email hosting for a professional email address directly from the 123 Reg website.

Step 1 of 6

Start by logging in to your 123 Reg Control Panel.

 

Step 2 of 6

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

Manage email

 

Step 3 of 6

On the next page, select Get more mailboxes.

Select Get more mailboxes

 

Step 4 of 6

You will now be taken to the Email Hosting page. From here, browse our plans and click Buy for the package that meets your needs.

Browse plans

 

Step 5 of 6

You will now be taken to the checkout. Set your payment term using the provided menu and then follow the on-screen steps to complete your purchase.

Complete purchase

 

Step 6 of 6

Once you’ve completed your purchase, you can set up your mailbox by following the instructions in our guide or configure your mailbox by following the instructions outlined below.

 

What is a catch-all address and how do I set one up?

A catch-all address allows you to receive all the messages that are sent to an email address for your domain name. Having one is particularly useful if people often misspell your name or email address. For example, you could set up a catch-all address so that you receive all messages that are sent to ‘jon.smith@your-domain.co.uk’, ‘johnsmith@your-domain.co.uk’ and anything in-between.

To set up a catch-all address, simply follow the instructions outlined below:

Step 1 of 5

Start by logging in to your 123 Reg Control Panel.

 

Step 2 of 5

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

Manage email

 

Step 3 of 5

On the next page, select Create and then choose Mailbox from the drop-down menu.

Create new mailbox

 

Step 4 of 5

A pop-up window will now appear where you can create your new address.

For the Email address field, select the domain name you wish to use from the provided drop-down box and then enter * symbol into the text box. From there, select which package you wish to use, enter a password for your mailbox and make sure you select the Make this account a catch-all box.

Once done, click Save & Exit.

Create catch-all address

 

Step 5 of 5

After a few moments, your catch-all address will be set up.

 

How to create a catch-all to an external email address?

To set up catch-all forwarding address for your domain name, simply follow these instructions:

Step 1 of 4

Start by logging in to your 123 Reg Control Panel.

 

Step 2 of 4

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

Manage email

 

Step 3 of 4

On the next page, select Create and then choose Forward from the drop-down menu.

Select Forward

 

Step 4 of 4

A pop-up window will now appear where you can create your new forwarder.

For the Email address field, select the domain name you wish to use from the provided drop-down box and then enter * symbol into the text box. From there, enter the address you wish to forward your mail to in the Forward to box.

Once done, click Save & Exit.

Create forwarder

 

How do I change or edit my mailbox address?

Currently, the only way to change your mailbox address is to delete the old mailbox, and then create a new one in its place.

Please note: Deleting a mailbox will cause you to lose all of the emails associated with the mailbox.

 

How do I delete a mailbox?

There are many reasons to delete a mailbox; for example, maybe the email address belonged to a member of your company who recently left, or maybe you’re just simply over quota.

Please note: deleting a mailbox will cause all of the stored emails and other data associated with the account to be deleted. This is an irreversible operation so please make sure that you have retrieved anything you need off the account before deleting the mailbox.

To delete a mailbox, simply follow these instructions:

Step 1 of 4

Start by logging in to your 123 Reg Control Panel.

 

Step 2 of 4

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

Manage email

 

Step 3 of 4

On the next page, select Options for the mailbox you wish to delete and then select Delete Address from the provided drop-down menu.

Delete address

 

Step 4 of 4

A pop-up window will now appear asking you to confirm your decision. Simply click Save & Exit to proceed with the deletion.

Confirm deletion

 

How do I upgrade my mailbox?

Please note: you will need to purchase the higher tier package you wish to upgrade your mailbox to before getting started. Once you’ve done this, simply follow these instructions:

Step 1 of 5

Start by logging in to your 123 Reg Control Panel.

 

Step 2 of 5

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

Manage email

 

Step 3 of 5

On the next page, select Options for the mailbox you wish to delete and then select Manage Type from the provided drop-down menu.

Select Manage Type

 

Step 4 of 5

A pop-up window will now appear where you can select which plan you would like to upgrade your mailbox to.

Once you’ve chosen your desired plan, select Upgrade to confirm your choice.

Select Upgrade

 

Step 5 of 5

After a few moments, your mailbox will be upgraded to your chosen plan.

I have lost/forgotten or need to change my mailbox password?

If you’ve lost or forgotten the password for your 123 Reg mailbox, the instructions outlined below will show you how to reset your password.

Please note: if you have set up your mailbox in a third-party email client such as Outlook, Gmail or Apple Mail, you will need to update the password for your mailbox within your client as well to minimise any syncing issues.

Step 1 of 6

Start by logging in to your 123 Reg Control Panel.

 

Step 2 of 6

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

Manage email

 

Step 3 of 6

On the next page, select Options for the mailbox you wish to delete and then choose Mailbox Settings from the provided drop-down menu.

Select Mailbox Settings

 

Step 4 of 6

You will now be taken to the management page for your mailbox. From here, select Edit opposite Password.

Edit password

 

Step 5 of 6

A pop-up window will now appear where you can enter your new password.

This must satisfy the following criteria to ensure it’s as secure as possible:

  • Mixed case: Use a combination of uppercase and lowercase characters
  • Numbers: Use a mixture of numbers and letters
  • Special characters: Use at least one of the following special characters: “!$%^&*()-_=+}{#@’:;.>,<!–|?
  • Length: Your password must be at least 8 characters long
  • Unique Characters: Your password must contain at least 4 unique characters

Once done, click Save & Exit to confirm your new password.

Please note: When creating your password, you cannot use the pound (£) symbol.

Enter new password

 

Step 6 of 6

After a few moments, your password will be updated.

 

How do I edit the spam filter on my mailbox/email forwarding?

Spam emails are unsolicited messages that you receive from people or companies. Although they’re usually trying to sell you something, they can also include scams, viruses and other malicious attempts.

To edit the spam filter settings on your mailbox or email forwarding, simply follow the instructions below.

Please note: Anti-spam filtering is set at the domain level. Therefore, if you alter the settings on one email address, it will affect all the email addresses registered with the same domain.

Step 1 of 5

Start by logging in to your 123 Reg Control Panel.

 

Step 2 of 5

From there, select Email within the ‘Manage active products’ section. Next, select Manage opposite Manage your email.

Manage email

 

Step 3 of 5

On the next page, select Options for the mailbox you wish to delete and then choose Mailbox Settings from the provided drop-down menu.

Select Mailbox Settings

 

Step 4 of 5

You will now be taken to the management page for your mailbox. From here, select Change opposite Spam filtering.

Change spam filtering

 

Step 5 of 5

On the next page, use the slide tool to set the levels for the spam flagging and deletion.

Please note: 1 is the strongest setting and 10 is the weakest setting. If you set your spam delete level to 1, this will turn on the spam filter and delete any emails that are detected as spam. If you would like spam to come through, you should set your spam delete and flagging levels to 10, as this will allow all emails that are identified as spam into your inbox.

Once done, click Save Changes to confirm your choice.

Set spam filter levels

 

What is 123 Reg Webmail and how do I log in?

Webmail is an advanced web-based platform that allows you to manage your emails, calendars, contacts and task lists from one handy place.

To access Webmail, simply follow the instructions outlined below:

Step 1 of 4

Start by logging in to your 123 Reg Control Panel.

 

Step 2 of 4

From there, select Email within the ‘Manage active products’ section. Next, select Login opposite Webmail login.

Select Webmail login

 

Step 3 of 4

You will now be taken to the Webmail login page.

From here, enter your email address and password into the provided fields and then select Log in to my email.

Enter details

 

Step 4 of 4

After a few moments, you will have access to your Webmail.

Access Webmail