How to create a subdomain on your hosting package

This article will show you how to set up a subdomain on your hosting package.

What is a subdomain?

Subdomains are the part of your web address that appear before your domain name within your URL. For example, with our web address ‘’, the ‘www’ part is the subdomain.

However, subdomains can also be used to separate content from your main website into its own address or offer different versions of the same website. For example, you could use to direct users to your online store or and for English and German language versions of your website, respectively.

Is a subdomain a separate website?

Although subdomains are an extension of your main website, search engines recognise them as separate entities and will rank them accordingly. As such, it’s worth bearing in mind what information, keywords and phrases you feature on these pages.

How do I set up a subdomain?

Simply click on a title below to skip to the most appropriate FAQ. You can also click the Top button to return and make another selection.

Web Hosting plans purchased after July 2020 / Premium Hosting plans purchased after August 2020 (cPanel)

Step 1 of 7

Start by accessing your Web Hosting dashboard.


Step 2 of 7

On your dashboard, select the cPanel Admin button that appears above Settings.



Step 3 of 7

Select Subdomains under the Domains heading.



Step 4 of 7

On the next page, enter the Subdomain name that you want to use, such as store. or de.



Step 5 of 7

Ensure that you’ve selected the Domain.



Step 6 of 7

Ensure that the Document Root is left at the default setting, so that the subdomain files are stored in a different directory.

Document Root


Step 7 of 7

Once done, select Create. You’ll see a message confirming that your subdomain has been created. Click ‘Go Back’ to return to the main page, where you’ll see your subdomain in the Modify a Subdomain list.



Web Hosting plans purchased before July 2020 / Premium Hosting plans purchased before August 2020

Step 1 of 9

Start by logging in to your legacy Control Panel. For details on how to do this, please read the following article: How do I access and manage my products?


Step 2 of 9

From there, select Web Hosting or Premium Hosting within the ‘Manage active products’ section, depending on which product you wish to use.

Next, select Manage opposite the ‘(bought before XX/XX/XX)’ option.

Manage Shared Web Hosting


Step 3 of 9

This will show you an overview of your current hosting packages. Click Manage for the account you wish to use.

Manage Legacy hosting


Step 4 of 9

On the next page, select Manage for the domain you wish to update.

Manage hosting domain


Step 5 of 9

In the Web Tools section, click on Sub Domains.

click on Sub Domains

Step 6 of 9

Now type in the sub domain.

type in the sub domain

Step 7 of 9

You can now type in the directory folder for your website files, or leave it blank if you wish for your sub domain to point to your main website.

Type in the directory name

Step 8 of 9

Click on Create.

Type in the directory name

Step 9 of 9

Your sub domain has been created and it will appear in the Modify Sub Domains section.

zip your files

Please note: Sub domains can take up to 1 hour to become active.