Why is my website not working?

So, you’ve typed in your domain name for your website and have found that it isn’t working. Here are a few reasons why this might be happening:

1. You’ve entered it incorrectly

It could be that you’ve misspelt your domain name when searching for it or have internet connectivity issues.

2. Your domain name isn’t linked to your website (hosted with 123 Reg)

One of the simplest reasons why your website may not be working could be because your domain name is not connected to your website. Don’t worry though, this is easy to resolve!

If your website is hosted with 123 Reg, read the following guide: How do I point my domain name to my Website Builder package?

If, however, your website is hosted with an alternative provider, then please read the following guide: How do I point my 123 Reg domain name to my 3rd party website?

3. You’ve made changes to your domain name in your Control Panel

If you’ve made changes to your domain’s DNS such as connecting your domain name to your website, changing your nameservers, or even adding a web forwarder, this can cause a 24-48 propagation period.

Propagation occurs because your domain name’s information is being updated across the internet and on multiple servers, so this can take some time.

Once this has completed, your website should be visible to your customers.

If, however, you’ve passed the 48-hour period and your website is still not online, please view our other solutions or get in touch with our Support team.

4. Your domain hasn’t been verified yet

Another simple reason for your website not working could be because your domain name has not yet been verified.

When you purchase your domain name, you should receive an email asking for it to be verified. Simply click the link within the email to verify your domain name.

If you have a domain name ending in .uk, .wales or .cymru, and you no longer have your domain verification email, you will need to contact 123 Reg to have your email re-sent.

Alternatively, you can follow the steps outlined in the What do I need to do to validate my domain? section of the following guide: Understanding the ICANN Verification Process

5. Your domain name has expired

Another key reason for your website not working could be because your domain name has expired.

To check out whether this is the case, simply log in to your 123 Reg Control Panel. From there, select your desired domain from the drop-down menu within the Manage Active Products section and click Manage.

Alternatively, you can scroll down to the Domain names section and select the relevant domain name from the drop-down menu. Once selected, click Manage.

Select Manage

Here you’ll be able to see the expiry date for your domain.

View Expiry Information

For more information above domain renewals and how to manually renew them, please read the following article: How do I renew my domain names?

It may also be worth checking to see if your Website Builder or Web Hosting package has expired too.

6. You haven’t published your website yet

If you’ve created your website using Website Builder or an Online Shop package, it could be that your site hasn’t been published to the web yet.

Read our guide to see how to perform this: How do I publish my site in Website Builder?

If you’ve checked all of this and feel the problem lies elsewhere, please don’t hesitate to contact our Support team.