How can I find my FTP username and password?

This article will show you how to get the FTP username and password for your Hosting package.

Each domain name on your Hosting package will be assigned a different FTP username, password and, for some packages, hostname. Depending on what package you have, you can get FTP details from cPanel or your hosting control panel by following the instructions outlined below.

What is an FTP username?

Your FTP username is a unique identifier that is used to access your server files via FTP clients such as FileZilla.

What is an FTP hostname?

This will typically consist of the domain name that is associated with your Hosting package.

Select the correct article for the version of the Hosting package you are using. You can also click the Top button to return and make another selection.

Web Hosting plans purchased after July 2020 / Premium Hosting plans purchased after August 2020 (cPanel)

Please note: When uploading to your hosting package via FTP, the root folder for your Primary Domain will be /public_html. Although addon (or secondary) domains can be mapped to any folder, their root folder will be set to public_html/ by default.

You can see your domain mappings by accessing cPanel Admin within your dashboard, followed by Domains.

Step 1 of 2

Start by accessing your Web Hosting dashboard.


Step 2 of 2

On your dashboard, select Account under the heading ‘Settings’. Here you will see your FTP login details.

FTP details


Web Hosting plans purchased before July 2020 / Premium Hosting plans purchased before August 2020

Step 1 of 5

Start by logging in to your legacy Control Panel. For details on how to do this, please read the following article: How do I access and manage my products?

Step 2 of 5

From there, select Web Hosting or Premium Hosting within the ‘Manage active products’ section, depending on which product you wish to use.

Next, select Manage opposite the ‘(bought before XX/XX/XX)’ option.

Manage Shared Web Hosting


Step 3 of 5

This will show you an overview of your current hosting packages. Click Manage for the account you wish to use.

Manage Legacy hosting


Step 4 of 5

On the next page, select Manage for the domain you wish to view the FTP details for.

Manage hosting domain


Step 5 of 5

From here, you will see your FTP details on the right-hand side of the page.

FTP details located