How can I find my FTP username and password?
This article will show you how to get the FTP username and password for your Hosting package.
Each domain name on your Hosting package will be assigned a different FTP username, password and, for some packages, hostname. Depending on what package you have, you can get FTP details from cPanel or your hosting control panel by following the instructions outlined below.
What is an FTP username?
Your FTP username is a unique identifier that is used to access your server files via FTP clients such as FileZilla.
What is an FTP hostname?
This will typically consist of the domain name that is associated with your Hosting package.
Select the correct article for the version of the Hosting package you are using. You can also click the Top button to return and make another selection.
Linux Hosting purchased after July 2020
Please note: When uploading to your hosting package via FTP, your root folder will be /domainname/public_html replacing domainname with your website’s domain name.
This process applies to our Web Hosting and Premium Hosting products.
On your dashboard, select Account under the heading ‘Settings’. Here you will see your FTP login details.
Linux Hosting purchased before July 2020
If you want to know how to find your FTP server address and details, simply follow the instructions outlined below:
From there, select Web Hosting within the ‘Manage active products’ section and then select Manage opposite ‘Manage Web Hosting (bought before 09/07/20)’.
This will show you an overview of your current hosting packages. Click Manage for the account you wish to use.
On the next page, select Manage for the domain you wish to view the FTP details for.
From here, you will see your FTP details on the right-hand side of the page.
Windows Hosting
If you have forgotten or do not have access to your current FTP password, you can create a new one through your hosting control panel.
From there, select Web Hosting within the ‘Manage active products’ section. Next, select Manage opposite Manage Windows Hosting.
You will see an overview of your hosting package. Click on the Manage button in the top right of the window.
Click on ‘Web Hosting with Plesk’.
Then click on the Plesk Admin button.
From the Plesk control panel, click on FTP Access.
Click the username you wish to view the details of.
You will now see the FTP details for the selected user.
You can update your password by entering a new one in the password field and then confirming it in the box below, or you can use the Generate button to have a new password created for you.
