What is Phishing?

Protect yourself, and others, from phishing scams

This FAQ will inform you about what phishing scams are and how you can protect yourself from them.

Phishing is a form of cybercrime that uses spoof email links to illegally obtain personal data from unsuspecting parties. As part of it, the scammer will claim to be from a legitimate organisation and will attempt to trick recipients into revealing sensitive information, such as their passwords and credit card details.

These emails can look convincing and often present a sense of urgency that pressure you into completing the requested action as soon as possible. However, they’re fake. Scammers send them to millions of random email addresses, hoping that some of the recipients will be customers of the company the message claims to be from.

Spotting Phishing

Here a few key ways to identify a fake email and defend yourself from phishing attacks:

  • We will never ask you to verify confidential details such as your password or payment details via email or through our website
  • Any emails from us will always state ‘123-reg.co.uk’ or ‘marketing.123-reg.co.uk’ as the address
  • We will always address you by your first name, rather than with a non-specific greeting such as ‘Dear Customer’

Our emails do sometimes contain secure links to your 123 Reg Control Panel. However, if you’d rather not click on any links within these emails, you can always log into your Control Panel directly and manage your account from there.

If you ever receive a suspicious email from ‘123 Reg’ that doesn’t meet these criteria, please forward it to ‘abuse@123-reg.co.uk’ immediately so that we can investigate it. Once done, make sure you delete the email from your inbox and avoid making any contact with the website, telephone number or email address listed on this email.

Please note: this email address is only for reporting fraudulent activity and you may not receive a response. If you have any queries, you can contact us through your Control Panel or by calling our Support team on 0345 450 2310.

Avoiding Phishing

You can prevent spammers from forging your address and using it to send scam emails in your name by adding an SPF record to your domain name.

Doing so will also help protect your business’ reputation and ensure that your address won’t become blacklisted.

For details on how to do this, check our Support article: How do I add an SPF record to my domain name?

Help 123 Reg stamp out internet fraud and computer crime.

Find out more information about phishing here.