General information for migrated Domainmonster customers
Since Domainmonster will be shutting down, all their domains and mailboxes will be migrated to 123 Reg. With a more diverse product range, excellent customer support as well as an easy-to-use Control Panel at your disposal, 123 Reg includes all the benefits of Domainmonster and more!
The migration is expected to take place in the first quarter of 2020, although more information will be confirmed via email in the upcoming weeks. You don’t need to take any further action or start a domain transfer to 123 Reg yourself, as we will take care of all this during the migration process.
How do I access my 123 Reg account?
Once the migration is complete, you’ll receive an email confirming this. From there, you’ll need to reset your 123 Reg account password using the ‘Forgotten your Password?’ link on our Login page. The ‘Email / Username’ will be the email address used for your Domainmonster account. Once you’ve reset your password, you will now be able to access your 123 Reg account.
What if I already have an account with 123 Reg?
Since both your Domainmonster and 123 Reg account share the same email address, we will be merging them together by migrating all your current Domainmonster products to the existing 123 Reg account. You won’t need to reset your 123 Reg password though, so you’ll be able to access your account using your standard login details.
If you would like a separate account to be created instead, you will need to change the email address associated with your Domainmonster account before the migration starts. This can be done by following these steps:
- Login to your Domainmonster account
- Under ‘Manage Your Account’ on the right-hand menu, select ‘Account Security’
- Under ‘Your account details’, update the email address and select ‘Confirm’
If your Domainmonster and 123 Reg accounts use different credit/debit payment details, it will be the details on your 123 Reg account that will be used for future renewals. If you don’t have any credit/debit card details on 123 Reg, then your existing Domainmonster card details will be used for future payments.
When should I renew my domain(s)?
You may wish to renew your domain(s) with Domainmonster for multiple years as soon as possible, so that you can lock-in and take advantage of your current pricing. Furthermore, Domainmonster allows payments in multiple currencies, including GBP, EUR and USD, whereas all 123 Reg payments will only be taken in GBP.
In addition to this, any existing credit on your Domainmonster account will NOT be transferred over to the 123 Reg account and will be lost after the migration process is complete. As such, we advise customers to use any remaining credit for renewals before the migration begins. No monetary refunds for this credit are possible.
What’s more, any PayPal details from your Domainmonster account will NOT be migrated to 123 Reg either. As such, you will need to add these details to your 123 Reg account once the migration is complete, or else this payment option will not be available.
How do I opt-out of this?
Since Domainmonster will be shutting down, this migration is mandatory. This process will be done automatically, without any actions required on your part, while all your domains will retain their current expiration dates.
If you don’t wish to become a 123 Reg customer, you will need to transfer your domain(s) to another provider before the migration takes place.
What are the next steps for my migrated domain(s)?
Following the migration to 123 Reg, all domain names imported from Domainmonster will keep their current expiry date as well as their renewal setting (i.e. manual or automatic renewal). You won’t need to do anything further but be aware that all domain renewals will be charged at 123 Reg’s rates.
For more information on how to renew your domain(s) with 123 Reg, please view our ‘How do I renew my domain names?’ Support article.
How do I update my domain settings?
As part of the migration, all imported domains will have their nameservers switched to 123 Reg nameservers, while the DNS settings will remain unchanged. For more information on how to manage your 123 Reg DNS settings, please view our DNS Management Guide.
In addition to this, all existing web/domain forwarding rules will be migrated to 123 Reg as well. For more information on 123 Reg’s web forwarding rules and how to amend them, please view our Web Forwarding Guide.
If you have any other questions, please view our extensive FAQs section on Domain Names for further information.
What are the next steps for my migrated mailbox(es)?
Following the migration to 123 Reg, all mailboxes will have their password reset to a randomly generated code. As such, you will need to login to 123 Reg and reset your mailbox password before you can access it.
You will be able to do this as soon as the migration is complete. However, if you haven’t done so already, make sure you have reset the password for your 123 Reg account first (see ‘How do I access my 123 Reg account’ above) – otherwise, you won’t be able to access your main account and reset your mailbox password.
For more information on how to complete this, please view the ‘I have lost/forgotten or need to change my mailbox password’ section in our ‘Purchasing and configuring your 123 Reg email’ Support article.
How do I access my mailbox(es)?
Setting up and accessing your 123 Reg mailbox(es) can be done through a variety of ways:
- Using email clients such as Outlook, Thunderbird and Apple Mail
- Using mobile email clients such as iPhone, Android and Windows mobile
- Using the online Webmail portal, which can be easily configured to suit your needs
Once you’ve accessed your mailbox, you’ll see that all existing emails from your Domainmonster account will have been migrated to 123 Reg. Furthermore, any emails sent or received during the migration process will not be lost.