How do I cancel or change my 123 Reg services?

This FAQ will help you to change or cancel your 123 Reg services

If you have decided that you do not need one, or all, of your 123 Reg services, you must either cancel your services or set it to expire at the end of your current billing period. Failing to do so may result in an unwanted renewal that you will be charged for. The cancellation process varies depending on the product type you wish to cancel. Services can be cancelled:

The cancellation process varies depending on the product type you wish to cancel. Services can be cancelled:

  • Through your control panel
  • By contacting our Customer Relationship team
  • By raising a ticket with one of our support agents

The cancellation method is affected by the type of service. For a full breakdown of our services and their cancellation processes, please see below.

You can also contact our Customer Relationship team if you wish to inquire about an upgrade or a downgrade to one of your existing services on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you.

Please note that Consumers are eligible for a 14-day cooling off period for non-bespoke products. Bespoke products are anything that has been customised to the customer, such as domain names. As such, they cannot be sold and are non-refundable. Please note that the Cooling Off period only applies to Consumers, not Business Customers. If you are unsure whether you are a Business Customer or a Consumer, you can view the definitions of these terms in the Definitions section of our General Terms of Service.

Domain Names

To allow a domain to expire, you will need to do the following:

Step 1 of 3

Log in to your 123 Reg control panel.

 

Step 2 of 3

Scroll down to the Domain names section and click Manage domain auto
renewal
, just below the Domain renewals link.

The Domain Cancellation page will show list of domain names registered within this account.

 

Step 3 of 3

Here you will have the option to set a new renewal period (of up to 10 years) or to turn off
auto-renewal. If you turn off auto-renewal, you will still be able to manually renew your domain names
at a later date.

Please note: Failure to set a domain to not renew before the renewal date will result in
automatic renewal and thus the transaction cannot be refunded

 

How do I surrender a .uk domain?

If you wish to surrender your domain name, please see Nominet’s Website for information on how to do so:

https://www.nominet.uk/domain-support/#cancelling-domain-name

 

Surrendering your TLD domain name

You can request the deletion of a TLD by faxing a request to OpenSRS’ Compliance department at +1 416 531 2516. The request should include your wish to delete the domain and must be signed with Photo ID. Compliance will then follow up by email with the admin contact of the domain name to confirm the wish to have the domain deleted.

Domain Ownership Protection

Given the nature of this product, cancelling Domain Ownership Protection will cause you to lose your guaranteed domain renewal and potentially leave your domain name, and thus your website, vulnerable to malicious transfers.

If you still wish to cancel your Domain Ownership Protection package, you will first need to disable it from your Control Panel. To do this, please read our Support article: How do I turn off Domain Ownership Protection (‘DOP’) for my domains?

Once you’ve done this, you will need to contact us by calling our Customer Relationship team on 0345 450 2310. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you.

Mailboxes

Given the nature of the product, cancelling mailboxes will cause you to lose your mailbox, associated email address and emails as well as any related catchalls and forwarders. To cancel your mailboxes, please raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

Hosting

Hosting packages are vital in the running of your website, or websites that you are responsible for. As such, we ask that you contact us to discuss your cancellation and your further options.

To cancel your Hosting package, call our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

VPS/Dedicated Server

VPS and Dedicated Servers are vital in the running of your website, or websites, that you are responsible for. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure the right decision is made for you and your needs.

To cancel your VPS or Dedicated Server, call our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

Website Builder

Website Builder packages can be vital in the running of your website, or websites, that you are responsible for. Cancelling your package can cause your websites to go offline and lose any designs you may have. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

To cancel your Website Builder package, call our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

Online Shop

Online Shop packages can be vital in the running of your website, or websites, that you are responsible for. Cancelling your packages can cause your websites to go offline, as well as losing any designs and product information you may have. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

To cancel your Online Shop package, call our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

Sitescanner

SiteScanner is an important part of your website’s make up, as removing it will leave your website vulnerable to malware. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

To cancel a SiteScanner package, call our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

InstantSite

InstantSite packages can be vital in the running of your website, or websites, that you are responsible for. Cancelling your package can cause your websites to go offline and lose any designs you may have. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

To cancel your InstantSite package, call our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

InstantTraffic

Given the nature of the InstantTraffic package, its deletion can reduce the SEO tools available to you. As such, we ask that you contact us prior to cancelling. This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs.

To cancel your InstantTraffic package, call our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

SSL Certificate

To set an SSL Certificate to expire on the renewal date, please follow the steps below.

Please note: SSL Certificates can only be cancelled 90 days prior to their renewal date.

Step 1 of 2

Start by logging in to your 123 Reg control panel. From there, scroll down to the Security section and select Manage under Manage/renew SSL.

Manage SSL

 

Step 2 of 2

Untick the box under Auto Renew for the SSL certificate you wish to cancel.

Untick Box

 

Sub Domains

Sub Domains can be vital for the functionality of your website, or websites, that you are responsible for, as cancelling your sub domains can cause your websites to go offline. As such, we ask that you contact us prior to cancelling.

This will allow us to discuss your options with you and ensure that the right decision is made for you and your needs. To cancel your subdomains, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

WHOIS Privacy

To set your WHOIS privacy to expire at the renewal date, please follow the steps below:

Step 1 of 2

Start by logging in to your 123 Reg control panel. From there, scroll down to the Domain names section and select Manage under WHOIS privacy.

Manage WHOIS

 

Step 2 of 2

If your WHOIS is set to auto renew, you will see that the Yes option under the Auto-renew header is ticked. To turn off your Auto-renew, untick this option and then click Save changes.

Edit Settings

 

Domain Backorder

To cancel a domain backorder, follow the steps below:

Step 1 of 3

Start by logging in to your 123 Reg control panel. From there, scroll down to the Domain names section and select Domain backordering.

Select Domain Backordering

 

Step 2 of 3

To cancel a domain backorder, hover your mouse over the Edit icon.

Hover over Edit

 

Step 3 of 3

Select Cancel backorder from the options that appear.

Select Cancel backorder

 

Search Engine Optimiser

To cancel your Search Engine Optimiser package, call our Customer Relationship team on 0345 450 2310. Lines are open from 8:00 to 22:00 on weekdays and from 09:00 to 17:00 on weekends. If you are unable to call, you can raise a support ticket through your Control Panel, whereupon a member of our support staff will assist you with your request.

If you wish to cancel your trial package, you can do so by following the instructions found in this article.