There are several ways to get in touch with 123-reg, but we can swiftly deal with most queries online. This is the best way of getting answers to your questions - and providing help on the web is one of the things that keeps our prices low.

Lost your login details?

Retrieving your login details is easy. We can do it right now, automatically - it only takes a few moments.

Just tell us your email address, username or any domain name on your account. We'll do the rest.

Finding help

We post details of interruptions to our service on our system status page.

You can also search our support site to find an answer to your query. Most people can find the answer to their question online, so please try this before contacting us.

Report abuse

If you wish to report abuse of 123-reg services, please have a quick read of our abuse policy. It explains how to contact us and what information we need to investigate.

Getting in touch

Support site

123-reg Support provides the answer to hundreds of frequently asked 123-reg questions. If should be your first port of call whenever you have a problem or question relating to 123-reg.

You can use the support site to find the answers to all your 123-reg questions, brush up on your web knowledge, or submit a question directly to the 123-reg support team.

The 123-reg Self Diagnosis Tool

Email not working? Website not showing?
The 123-reg Self Diagnosis Tool guides you step-by-step to solve common issues. Give it a try.

Raise a Ticket

The easiest way to contact us is to raise a ticket.

Your query will be sent to the appropriate department and you can track all your previous questions and respones. Ticket support is available 365 days a year.

Live Chat Support

Chat live to one of our support team for free. Chat support covers queries about domain names, shared hosting packages, eCommerce, Instantsite and Website Builder.

The live chat support team is available between 9:00 am and 7:00 pm Monday to Friday.

Other ways to contact us

Write to us: 123-reg Webfusion Ltd 5 Roundwood Avenue Stockley Park Uxbridge UB11 1FF


You can telephone us on 0845 450 2310. Calls to 0845 numbers are free on some BT call plans but will cost the applicable local or national rate for BT customers not on a plan. Calls made using other service providers or mobiles may cost more. We staff our lines 9:00 am to 7:00 pm Monday to Friday. Please note lines may get busy at peak times.

The easiest way to contact us is through the Ask a Question page on our support site.

It'll send your query straight through to the appropriate expert on the 123-reg team, so you'll get a quicker response. It also lets you track all the questions you've asked, so if the same problem crops up again you'll already have the solution to hand.

Our commitment to our customers

Our aim is to respond to your queries within one hour across all of our contact methods, and during our core hours. We offer numerous ways to contact us and we are totally committed to offering our customers the highest levels of service at all times.

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