Last Revised: 28/05/2024

This Communications Notice describes how we communicate with customers, website visitors, and others who may use or be interested in our products and services. This Notice also describes how you can manage your communications preferences. For an explanation of our privacy practices, please see our Global Privacy Notice.

Promotional Electronic Messages

We send promotional electronic messages about customer accounts and products offered by 123 Reg and our partners via email, text message, and WhatsApp.

We will only contact you with promotional electronic messages by text, automated phone call, or WhatsApp if you consent to receive these types of communications in advance. You can withdraw your consent at any time by setting your communications preferences in Account Settings. If you are not a customer, you can contact us by email at privacy@123-reg.co.uk or by mail at one of the addresses listed in Contact Us below.

Where allowed by applicable law, for customers who purchase a product or service from us, we will infer your consent to receive promotional electronic messages related to that product or service unless you tell us you do not wish to continue receiving such messages by choosing to Opt-Out of such communications.

Transactional Electronic Messages

Where allowed by applicable law, the consent settings for promotional electronic messages do not apply to communications we send to you for transactional, informational, or essential purposes. For example, we are required by our contracts and other legal requirements to send you certain transactional communications (e.g., domain renewal information). We may send you transactional, informational, or essential electronic messages through any available contact method allowed under applicable laws.

Phone Calls and Postal Mail

We use an Opt-Out standard for phone calls and postal mail. This means you will receive promotional messages from us through these channels unless you tell us you do not wish to receive them. You can Opt-Out of receiving promotional messages by phone and postal mail by setting your communications preferences in Account Settings. If you are not a customer, you can contact us by email at privacy@123-reg.co.uk or by mail at one of the addresses listed in Contact Us below.

Contact Us

To contact us for more information or to change your communication preferences, you can reach us at privacy@123-reg.co.uk or by mail at:

Office of the Data Privacy Officer
5th Floor
The Shipping Building
Old Vinyl Factory
252-254 Blyth Road
Hayes, UB3 1HA