It probably won’t come into full force until 2013 but a vote this week by the EU’s Council of Ministers to adopt the Consumer Rights Directive, will mean greater protection for consumers buying online and further burdens on those selling via the internet.

The Directive has now been approved by both the EU Council of Ministers and the European Parliament and will come into force once it is published in the Official Journal of the European Union, with member states including the UK then having two years before they need to formally implement the measures in to national law.

The big change in the Directive is consumers being given a longer right to return distance-sold goods. Currently they are given 7 days, this will be extended to 14 under the new law (continuing the exemption for personalised goods etc).

Traders will also have to issue online consumers with a ‘model withdrawal form’. This would be used to return the goods and will need to include a whole host of information about the contract, including details of all fees and charges.

The new law will also prohibit the increasing trend of surcharges for certain payment methods, such as credit or debit cards. Traders will be allowed to pass on what it costs them to deliver the means of payment but no more.

The UK Government already recently announced plans to implement the requirements of the Consumer Rights Directive requirements into a catch-all new statute to incorporate the current piece-meal affair that covers consumer protection.

The new ruling could have an impact on the growing number of businesses starting-up and selling online, creating greater burdens on companies and additional costs when dealing with returns based simply on the customers change of mind.

If you run an online shop, what are your thoughts on the forthcoming changed? Do you already offer a 14 money-back guarantee?

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4 Responses

  • Trinidad Homesley

    Thanks for your write-up. What I want to say is that when evaluating a good on the web electronics go shopping, look for a web page with entire information on critical indicators such as the level of privacy statement, basic safety details, any payment options, as well as other terms as well as policies. Often take time to see the help along with FAQ segments to get a better idea of the way the shop works, what they are capable of doing for you, and how you can use the features.

    October 31, 2011 at 3:28 am
  • Julianne Akau

    What I have generally told persons is that when looking for a good on-line electronics shop, there are a few aspects that you have to factor in. First and foremost, you should make sure to choose a reputable and in addition, reliable store that has received great testimonials and classification from other shoppers and business sector advisors. This will make certain you are handling a well-known store that delivers good services and aid to their patrons. Many thanks for sharing your ideas on this blog site.

    October 31, 2011 at 5:07 pm
  • Tim

    A trusted brand is often a good guide, but there are also many ‘new’ names who offer equally good service – 10 years ago Amazon and Play.com were barely known to the majority of the population, now they are household names. That is why the look and customer friendly status of your website is so important – as a first impression it can make or break a potential customer relationship. That then also needs to be backed with great customer service.

    November 1, 2011 at 9:35 am
  • Tim

    Thanks, being able to trust the person you are doing business with is a vital part of online trading. Have you seen our Website Passport product?

    November 1, 2011 at 9:42 am