See what customers are saying about 123-reg. If you would like to send us your comments, please email us at listentomenow@123-reg.co.uk.
Featured comments
"I can thoroughly recommend 123-reg to anyone. Straightforward and very cost - effective indeed - and my website is attracting all the right sort of attention. Brilliant."
Cambridge Jones
IT Manager
www.cambridgejones.com
"Their support was notable. I posted about switching to them on Twitter and they tweeted me (spookily). Still haven't got used to companies monitoring Twitter for mentions. I asked them how long the transfer would take and they came back very quickly with some help how to find out in the Control Panel. Good so far. Later on I tweeted a more complex question and they responded by phoning me and providing me with some solid advice (my knowledge of Domain Name Servers and the like is pretty basic)."
Indie Developer,
Suisoft
www.suisoft.co.uk
"It is important for customers to have faith in their suppliers. So when our customers ask us questions, we as businesses need to be prepared. This is why I have a website passport on my site.
To show my customers that I am a trusted provider. It's easy and effective. 123-reg thank you for encouraging customers to trust online providers."
Ed Stratton
Managing Director
www.zero-g.co.uk
"I have been using 123-reg for years. I have never had any problems with them. They are very active as providers go."
Florence Withers,
Managing Director
www.custardclothing.com
"It was great to meet you guys and put a human face to, what up to now, has been quite a mysterious entity. Thanks also for all your advice and tips about websites, including the offers. Thanks again!"
Andrew Scullin,
Director
www.luckybucket.co.uk
"I've used these guys for about 7 years on about 15 domains. Never had any problems & you can even change your IPS tag yourself."
John Canning,
Web Designer
www.tekkies.co.uk
"I have used 123-reg for 4 years and have found it really easy to use (I class myself as beginner!). On the occasions I have needed help, the support team have been friendly and very helpful with their advice. I would highly recommend the InstantSite packages to anyone that wants a clear and easy way of setting up a website. The support team are very knowledgeable and reply to your queries quickly and in a friendly but professionable manner. They provide step-by-step instructions if you require them. I am shocked at some of the comments on this site. Everything is set out in the T&Cs and I've never had to wait long for a reply to a query. If I can run two websites that look like someone who knows what they are doing has set it all up, then I believe anyone can!"
Sarah Keating
Newbie
"I can't fault 123-reg "Maybe you can find slightly cheaper hosting, maybe you can save a couple of pound per year (it would only be a couple) but it's when you are sat waiting for a support ticket to be answered when you hit a problem that you'll wish you had been using 123-reg. I upgraded my hosting package to accommodate more domains for clients. I hit a problem on pointing the domains at the hosting. This was the early hours of this morning. When I woke I looked on my iPhone and seen that there was an email from 123-reg. I logged into my control panel and there was a response. The problem I had encountered had been rectified already. I thanked the Mark who had replied and also asked a few further questions. A response came through within five minutes. Overall I asked a few questions all of which were answered within minutes from different advisors who I guess specialise in different areas, Mark, Andy, Courtney and Naser, all within minutes and all friendly and helpful. I'd recommend 123-reg to anybody be it for personal, business or reseller use. Its when things go a bit wrong and time is money that they really come into their own. Thanks a lot Guys! :)"
Steve,
Google Expert
"Excellent customer service again from 123-reg with my recent support ticket. Not sure why people use anyone else! Keep up the good work."
Matt Hawkins
123-reg customer
via Twitter
"24 hours is good, however you seem to have done even better than that and it is all back up and running already. I have to say I am most impressed by 123-reg as a service provider, you provide a great support service and have always helped with quick and clear answers to my questions. So Thanks again!"
Jim Leigh,
Managing Director
www.footrescue.co.uk
"I just have to write to say thank you for the domains that you provide; we been with two other providers in the past, both of whom let us down badly, but you have excelled. The support is excellent, (replies and resolution within twenty minutes normally), and the facilities are fabulous. We have found the mapping so very handy; we have lots of domain names relevant to our main site, so the mapping merely directs them to that; with our previous hosts, we had to set up separate websites to accommodate.
Thank you very much, and please keep up the good work!"
Stuart Warner
Web Developer
www.just-eat.co.uk
"I am a web developer and need to have a reliable and fast webhosting service for my business. I am very pleased with the service from 123-Reg for both of the websites that I look after and you may certainly want to use them if you want your business to stay online."
Bill Phelps
Web Developer
"Working with 123-reg is easy and fast. I mainly use their mailbox features and really appreciate it. I always end up forgetting my passwords and they never end up getting annoyed with me when i have to reset it. So i hope that they continue being the way that they are with me! Thanks."
Alan Culley
Business owner
Denique Training Services
"I am writing to tell you that I have just received fantastic customer service. Helpful, concise, and, all in all, the agent made the telephone call very pleasant. I have trained customer support teams similar to yours and I know the challenges your people face from customers (I know we can be difficult). The agent I had was great."
Denise Barlow
Denique Training Services
www.denique.co.uk
Free-Link-Exchange
"Im yet to have a single problem with 123-reg.co.uk. Navigation is very simple and the service easy to use. I recommend 123-reg to a lot of friends and family. Keep up the good work 123-reg."
Regards, John Winter
Free-Link-Exchange
www.free-link-exchange.co.uk
ShinyShack
"We have used 123-reg for a number of years and projects now, and would not consider using any other hosting company. We look for committed customer service, good pricing, and above all reliability, and I am pleased to say that 123-reg deliver all of these, every time.
Any issues we have had (and there have been very few) have always been dealt with promptly and with staff who clearly know what they are doing."
Tamer Shafik
Director
www.shinyshack.com
Mill-Autos
"I am really pleased with the help I have received and cannot fault the company in any area.
I'm a Top Rated Seller on eBay with 100% feedback and top of my list is always great customer service and providing customers with the best products. 123-reg always match that."
Edwin Bagwell
Mill-Autos
mill-autos.com
Natasha Sandals
"During my recent call I was promptly transferred through to an agent who put me at ease straight away. We went through my settings, changed a few things and after 5 minutes or so it was solved and my email was working again. I am so happy and thankful for your knowledgeable and helpful customer services team."
Kind regards
Natasha Sandals
A happy 123-reg customer
Masoomah
"I have been a customer of 123-reg since 2008. Even with very little IT knowledge I have mastered using the ecommerce package which has helped me to start a small business from home which is growing very rapidly.
I was able to improve my IT skills and photography and now have a website that looks extremely professional - I find that whenever I require support or help the staff are very supportive and helpful and can understand my very basic and confused IT knowledge.
Thank you once again for all your help."
Sadia Nosheen
Proprietor
www.masoomah.co.uk
Cardiff Guardian
"Many thanks for your prompt service. I have now transferred all my domains, hosting and dedicated servers to 123-reg. Keep up the good work."
Martyn Winters
Cardiff Guardian
www.cardiff-guardian.com
Watford Community Housing Trust
"I started some websites a few years ago and was constantly troubled by set up procedures, mainly due to a lack of customer based information and automated systems. The 123-reg team were quick in answering and very knowledgeable. The website support system was informative and covered many areas, with polite and courteous staff on hand to sort out even the slightest queries. I'm sure you have a customer service base which reflects your commitment to being the number 1 supplier of domain names. Well done."
Ian Whiteway
Anti-Social Behaviour Officer
Watford Community Housing Trust
wcht.org.uk
Spring
Luke Thomas, Director of Spring, a performance and coaching company that has seen exciting growth with corporate brand name clients. Virtually all their new business is through recommendation and clients coming back for more - due to the sheer value that they add. Luke comments:
"123-reg came highly recommended to us. Great businesses prove their worth to customers and I now recommend 123-reg myself! This is due to their excellent service, competitive pricing and outstanding customer support. In a world that's becoming so distant and digital, it's thoroughly refreshing to get such a personal touch."
Luke Thomas
Spring
www.springccr.co.uk
Mobilitysmart.cc
"As an online retailer, we have to impress upon our site visitors that we are a safe and trustworthy business. Transparency is especially important to us, particularly as the majority of our customers are from the pre-internet generation. Therefore, buying an Extended SSL from 123-reg was a no-brainer."
Andrew Atkinson
Mobility Smart Limited
Mobilitysmart.cc
The Hypnotherapy Room
"Thank you very much for your help. I'm glad to have benefitted from your excellent customer service and I can see that you have gone out of your way to help me rectify the problems I've faced. I'm happy to know that I have support when required. Thank you!"
Lynne Kavanagh
www.thehypnotherapyroom.co.uk
247accidentclaims.com
"Thank you for your valuable assistance and support in resolving my website issues. You've dealt with my queries immediately, being more than willing to help and taking time to ensure that my online business was working effectively. It is very gratifying to know there is someone experienced at the end of the phone."
Mr S. Sharma www.247accidentclaims.com www.247propertyletting.com
Crystal-vision.eu
"I'm so glad that I went with 123-reg. They provided excellent service and support at very affordable prices. I feel like my company has received real value for money, so thank you 123-reg!"
Gerald Stewart
Director
Crystal-vision.eu
Azam Marketing
"As an online retailer, we have to impress upon our site visitors that we are a safe and trustworthy business. Transparency is especially important to us, particularly as the majority of our customers are from the pre-internet generation. Therefore, buying an Extended SSL from 123-reg was a no-brainer."
Nadeem Azam
CEO
Azam Marketing
Bloomsbury, London WC1
www.azam.net
The Jerkin Company
"The use of the terms 'Sir' and 'Madam' may seem to be a source of amusement to the modern and under-brained, but when used by your charming staff they have the desired effect of making one feel valued, even those with the barest notion of internet awareness.
The hand-holding approach is always good, especially when the customer is older than the generation that was born to surf. With a bit of coaxing, your website is nearly foolproof. Combined with your staff's caring and patient approach, this makes for a less harrowing experience.
After years of bellowing at screens, and having temper tantrums down the phone, 123-reg is one of the best e-experiences I have ever had. Well done, keep it up, and I shall be recommending you."
Philip Moss
CEO
jerkins.co.uk
Stronghold-it.co.uk
"Security is paramount to the IT support industry in which we operate. So getting our SSL Certificate from 123-reg was a great move. Now customers have no qualms when using our services or buying products from our site."
Anthony Houlihan
Director
stronghold-it.co.uk
AJC Contractors
"I was really impressed by the in-depth knowledge and can-do attitude of 123-reg. Their customer service team displayed a real willingness to resolve every issue, which really helped put my mind at ease. It's been an absolute pleasure to work with 123-reg."
Kevin Bendall
AJC Contractors
ajccontractors.info
Generic RPG
"I seriously expected for this issue to have taken longer to resolve, and I appreciate the support you have given me. I would like to thank you and your team for this service. While most companies take a long time to activate/set up domains, 123-reg is a really fast and reliable service."
Macorleigh Lewis
Manager
mafia-frequency.co.uk
Frag.co.uk
"I've used 123-reg for over 3 years and I'm extremely impressed with their professional attitude and approachable manner. Hosting can be a complex industry, but 123-reg have consistently understood my needs. They've always got it right first time - and on time. I simply wouldn't recommend anyone else!"
Dug Stokes
frag.co.uk (via Twitter)
Hipperholme Grammar School Foundation (HGSF)
"I am writing to let you know that your support team has really helped me out with exceptional levels of customer service.
Please can you thank your colleagues on behalf of my organisation for a job well done. Keep up the good work 123-Reg!"
Andy Eastcrabbe
Network Manager
Hipperholme Grammar School Foundation (HGSF)
Good job
"Many thanks for the service. Keep up the good work guys and girls."
Patricia Fleming 123-reg Customer
Carpe Diem Incorporated Limited
"I'm amazed by the impressive response time on this, what fantastic support!"
Chris Jolley
Carpe Diem Incorporated Limited
Highly interactive
Founder and creative director of new media company ai productions ltd, Paul Inskip, describes why he uses 123-reg.co.uk.
"Above all, 123-reg is quick and easy to use. If I need to register extra domains, I know that with 123-reg, they will be up and running within 24 hours. Having my 123-reg account is also an excellent service for my clients. If they are unsure about which website name to go for, I can register a number of domains for them, quickly and cheaply, so there is no time pressure to decide.
"It is also very simple and useful to transfer domains over to my 123-reg account, which makes it easy for me to manage clients' domains."
Paul Inskip
Creative Director
ai productions ltd
www.aiproductionsltd.co.uk
Roaring success
The International Association of Lions Clubs encompasses 1.5 million members, 42,000 Clubs and 175 countries, all raising funds and giving their time freely to help those less fortunate. The Lions Club at Frome wanted to publicise their activities and keep their members in close contact, so registered www.fromelions.org.uk with 123-reg.
"There are many Lions Clubs in the UK and we wanted to make sure we had a presence on the web to publicise what we were doing in Frome. Another Lions Club recommended 123-reg, so I found out what we needed to do and registered our desired address, www.fromelions.org.uk, which was very quick, easy and inexpensive.
"It is also a really useful tool for the club. Instead of having to remember everybody's individual email address, the 123-reg account enables us to create firstname.surname@fromelions.org.uk addresses for each member, which automatically forward to their personal email. It makes it much easier to keep in touch and has been greatly appreciated by the club.
"Going with 123-reg has been an inexpensive, simple and easy way to get a website name working well for us and many other clubs like us."
John Mason www.fromelions.org.uk
Designs for life with 123-reg
Website, branding, and print design agency, The Design Union, has been using 123-reg for over three years for registering its own domains and those of its clients. Mark Barrett, Managing Director of The Design Union comments:
"We've used 123-reg for a number of years and have around 30 domains registered with them at the moment. We buy domain names for ourselves and on behalf of our clients; 123-reg makes it simple to manage them. We really like the control panel functionality - straightforward and very user friendly."
123-reg - Cast iron support
Not-for-profit company, The National Metals Technology Centre (NAMTEC), is the UK's research and skills centre for metals technology. With focus on innovation, research and development, NAMTEC looks to keep costs down whilst driving technology forward.
"123-reg is not only easy to use, but also very reasonably priced. We've registered a variety of domains for NAMTEC and our associated projects over the years with 123-reg and will continue to use their services in the future."
"The web interface is well thought out and user friendly and makes it easy to keep your domains up to date."
Jon Williams, IT Manager www.namtec.co.uk
Web-savvy company chooses 123-reg
Nottingham-based website design company, Media Design Studio Ltd, prides itself on quality designs and effective optimisation techniques. Every website is produced from concept to reality to meet their high standards, and that includes domain name registration.
"We were previously using an unreliable company with a very complicated registration and transfer process. Then we found 123-reg and the control came back to us.
"123-reg makes it very simple to register domain names and the domain name control panel is exactly what we need. The transferring of domain names on internal accounts is also absolutely brilliant. It saves a lot of time and really removes a headache for us and our clients."
Sharon Attaway www.mediadesignstudio.co.uk
Fantastic advice on spam reduction from 123-reg customer
Jonathan Jensen has been a user of 123-reg's services for over four years and reaps the benefits of personalised domains to avoid email overload and needless spam.
"I find it hard to believe anyone can beat 123-reg on price. They are extremely competitive and provide excellent value for money. I can't remember the last time I couldn't get onto my account - if ever. Server availability with 123-reg has always been good. The richness of functionality for managing domain names and for managing email is superb."
"Having your own domain name is not just for businesses either, as personal users like me can really benefit. It gives you a personalised email address rather than one chosen from the limited choice available from your broadband provider. It means you are not tied to any specific ISP and you can change broadband supplier without worrying about your email account(s) and that is important. Your friends will always know what you email address is because it always remains the same. I encourage my friends and family to get their own domain name and handle their broadband and email separately, so you can retain complete control, independence and flexibility."
"Whenever I sign up for, or purchase, something online, I set up an email address for that particular merchant or organisation. This way I can track what happens to my email, find out it the company has passed it on for example, and if it gets abused I can block that email address simply and quickly. This can all be done within your registered domain name and the email functions in 123-reg's products and services."
Jonathan Jensen 123-reg Customer
Genetic Disorders UK chooses 123-reg
"As a busy charity with various domain names and lots of web-based needs to fulfil, we rely on our internet presence. 123-reg make the perfect partner for us, supporting us promptly and professionally when we need them, so we can focus our time and effort on important fundraising activities".
Doron, Head of Operations, Genetic Disorders UK www.geneticdisordersuk.org
Karl Baker
Owner
www.tauruscollections.com