Question 1

What is Email Hosting?

Accepted Answer

Email Hosting is a service designed for users that want a personalised, professional-looking email address using an ad-free, secure and spacious platform.. A personalised email address gives you a professional appearance, helping to set your company apart from others using a generic Yahoo or Gmail address and helping to build awareness of your brand.. Email Hosting also allows you to create exactly the addresses you need for different circumstances. For example, you could create ‘enquiries@yourcompanydomain’ to promote to new customers on your website, but have a separate address for existing customers to contact you directly.. You’ll also be able to manage all of your mailboxes from one centralised location, allowing you to create new addresses or reset passwords quickly and easily.. Once you’ve set up your personal or business email address, you’ll be able to send and receive messages anywhere with an internet connection. There’s plenty of room in your inbox and you can also attach and send files to whoever you choose. Staying organised is easy, with folders available for sorting and archiving.

Question 2

How long will it take to set up?

Accepted Answer

With no software to download and a super easy setup process, your business will be ready to start using email in a matter of minutes.

Question 3

Do I need technical knowledge to use email?

Accepted Answer

Not at all. With a clean, simple layout, our email and Microsoft 365 packages are a doddle to use. Everything is where you’d expect to find it, with an interface designed to make every task feel familiar and intuitive.

Question 4

How many email addresses can I have?

Accepted Answer

There’s no limit to the number of addresses and you can host as many as you like. Every new one is sold separately and you’ll get a discount if you buy in bulk.. If you’re looking to purchase multiple mailboxes, get in touch with us on 0330 221 1007.

Question 5

Do I have to own a Domain Name to buy an email package?

Accepted Answer

No, you can buy any of our Email Hosting packages on their own.. However, if you want to customise your email account with a unique address, you will need to own a Domain Name.. Don’t worry if you don’t have one - you can buy a domain at the same time as you get an email package.

Question 6

Can I check my emails with software like Microsoft Outlook?

Accepted Answer

Definitely. You can check your email with any software that allows you to connect to an IMAP or POP mail server.. Popular compatible programs include:. Outlook, Apple Mail, Gmail, Mozilla Thunderbird, Mail (Windows). With our Microsoft 365 packages, you can use the Outlook application included with your package.. To incorporate your custom email address into one of these email clients, please read the following guide: How do I add my mailbox to a third-party email client?

Question 7

Can I contact 123 Reg for help?

Accepted Answer

Absolutely. Helping you bring your business online is exactly what we’re here for. With over 20 years’ experience, we have an expert support team available via telephone – simply call 0345 450 2310 to get started. In addition to this, we have live chat support as well as a range of how-to guides to help you get the answers you need.

Question 8

What is POP3?

Accepted Answer

POP3 stands for Post Office Protocol. It’s the name of the method used to download emails from a server to a computer. Sometimes a mailbox is called a ‘popbox’ – they’re essentially the same thing.. While POP3 was the first email protocol and is suitable for single-device use, we highly recommend the more versatile and powerful IMAP for “on the go” access to your emails.

Question 9

What is IMAP?

Accepted Answer

Question 10

Can I check my emails on my phone or tablet?

Accepted Answer

Yes! As a total business email solution, it can be checked from any device with an internet connection via webmail or your favourite email client wherever you are in the world.

Question 11

Is spam protection included in your email hosting plans?

Accepted Answer

Yes, you will be given spam filtering to keep your inbox from overloading with junk mail. That’s not all either, as our spam protection will also catch viruses, worms and other malicious online threats before they hit your inbox. . That said, even with this extra line of defence, it’s still a good idea to use email security software and a little common sense before opening an attachment.

Starter

Pro

Microsoft 365