Last Revised: 29th September 2025

EU & UK consumers: Nothing in this Guarantee will affect your statutory right to cancel products/services within 14 days of placing the initial order. However, we are entitled to charge a reasonable amount for the products/services that we have already provided to you as at the date of cancellation. Therefore, a full, or any, refund may not be due. This Guarantee does not affect your statutory rights.

• These terms and conditions govern the way in which 123 Reg may offer a full refund for Included Services (as defined below) purchased through 123 Reg (“the Guarantee”).

• “Included Services” means 123 Reg products and services but excluding Excluded Services.

• This Guarantee does not apply to:

• (i) any additional or optional add-ons that attach to 123 Reg services, or upgrades or downgrades of services; and

• (ii) domain name registration services

(together, “Excluded Services”).

• In order to qualify for the Guarantee, You are required to meet the following criteria:

• a. You must request a cancellation within the following time periods:

• for monthly Microsoft M365 plans – within 48 hours of placing the initial order;

• for annual Microsoft 365 plans - within 7 days of placing the initial order; and

• for all other products and services captured by this Guarantee - within 14 days of placing the initial order.

Cancellation can be requested by contacting Support or cancelling via the control panel, where applicable.

• b. You must successfully pass all data security questions.

• c. You must not have breached any of 123 Reg's terms and conditions

• 123 Reg shall refund in full a cancellation request made within the Relevant Time and which meets the qualification criteria outlined above.

• Any cancellation requests sent by post must be received by 123 Reg within the Relevant Time and sent by recorded delivery. Any written cancellations received outside of the Relevant Time shall not be accepted and You will not be eligible for a refund.

• You acknowledge and understand that should any other 123 Reg services be attached to the Included Service which is the subject of the cancellation request, they shall also be automatically cancelled at the point of cancellation.

• The Guarantee can only be applied once per product, per Client.

• The above provisions apply on purchase only and by purchasing any 123 Reg services, you are deemed to have agreed to be bound by these Money-back Guarantee terms and conditions and all other 123 Reg terms and conditions

• 123 Reg reserves the right to amend or withdraw these terms and conditions at any time without notice to You.