Statement of Support: Professional Email

This Statement of Supports sets out the supported and unsupported services for Professional Email.


  • Purchasing or renewing email accounts

  • Explaining email account features and benefits

  • Showing you how to create email accounts

  • Making your domain name work with your email

  • Sending and receiving email on the web

  • Confirming email settings on your computer (Outlook)

  • Confirming email settings on your mobile device

  • Forwarding email messages

  • Setting up an auto-response

  • Creating a catch-all account

  • Managing and removing email accounts

  • Ensuring you can send and receive email

  • Creating email distribution lists

  • Creating an email signature

  • Adding and removing email contacts

Not Supported:

  • Troubleshooting third-party email clients

  • Troubleshooting network connections

  • Changing email account passwords

  • Composing email messages

  • Creating email filters and foldersImporting and exporting .pst/.olm files