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How to create a free business email address (4 methods)

By Will Stevens - March 17, 2022

Still sending business emails from a Hotmail account? It might be time to switch from a personal email address to a professional email address.

If you’ve got a website, getting a business email address (one that matches your site’s domain name) can make you look more professional and help customers remember who you are and what you do.

What is a professional email address?

A professional email address is a custom email address which uses a business’s website name after the @ sign (for example: example@123-reg.co.uk) and not one that ends in something like Hotmail.com, yahoo.com or live.com.

Who needs a business email address?

Anyone doing business online. If you’ve got a custom email address which matches your website address, it will help you make a good impression on your customers.

You can use your business email address for all sort of things including email marketing, customer service and more.

Why you should use a custom email address

If you’re using Yahoo!, Hotmail or a similar provider, your personal email address can convey less than positive information to customers, especially if your address is something like john_1234@yahoo.co.uk or boss4life@hotmail.com.

It doesn’t matter whether you’re trying to sell electrical goods, running a plumbing business, or own a bar. A bad email address makes it less likely that people will trust you, and they may even ignore you altogether.

That’s why you need a hosted email address based on a domain name you own.

Switching over to a custom business email address will boost your credibility and professionalism and help with your branding.

Four ways to set up a free business email address

Everyone likes free stuff, so here are four ways you can set up a free business email address. Note that if you want a free custom email address from 123 Reg, you will have to buy a qualifying product, but if you’re already a 123 Reg customer you may be missing out on this free offer.

Here’s how you can get a free business email account.

1 Use the 123 Reg Website Builder

If you create your site with the 123 Reg Website Builder, you’ll get one free email address on the standard plan and three free email addresses on the Pro and Pro + SEO plans.

If you’re using our Online Shop, you’ll get five free email addresses.

2 Buy 123 Reg hosting package

All our Web Hosting, WordPress Hosting and Premium Hosting packages come with the option to set up multiple free business email accounts.

Graphic showing the free business email addresses available with 123 Reg web hotsting

Check the details of your plan to see if it entitles you to an email address.

3 Buy a domain name from 123 Reg

All our domain names come with free email forwarding, which allows you to create an email address based on your domain.

An image explaining that you get free email forwarding with a 123 Reg domain name

Email forwarding has some limitations, for example you won’t be able to send emails using your custom email address, but it can help you save money when you’re just starting out.

4 Buy Microsoft 365 from 123 Reg

Microsoft 365 comes with a full range of productivity tools and a free custom email address.

This is a great option if you need an email address as well as tools like Office 365, Excel and more.

An image showing you get a custom professional email address with microsoft 365

Bonus option: 123 Reg Email Hosting

If you don’t own a 123 Reg product that comes with a free professional email address, you can use 123 Reg Email Hosting. (You’ll still need to have your own domain name to set up your email address.)

Pricing starts at just 99p a year, so you don’t have to break the bank to get a business email account.

Need more than one email address for your business? Give our team a call on 0330 221 1007 and we’ll be happy to help?

How to set up your 123 Reg business email address

If you have a 123 Reg product that comes with a free email address, or you’re using 123 Reg Email Hosting, you can set up your account through your Control Panel.

Scroll down to the Email section and select Manage email. On the next page, click Create and then select Mailbox.

You can then create your business email address. You’ll need to decide what you want the bit before the @ of your email address to be and, if you have more than one domain name, you’ll need to make sure the right one is selected.

You’ll also need to create a password. You can find full instruction for setting up your 123 Reg email account here.

Follow this guide to set up email forwarding using a 123 Reg domain name.


Getting a professional email address will help your business look good and make it easier to stay in touch with your customers.

You may already have a 123 Reg product that gives you access to a free business email account, but if not setting up your own email address can cost as little as 99p a month. It’s quick, easy and cheap.