Provide support to your clients, from beginning to end

No matter the size of your company, you need to be able to provide your customers with the support they need.

However, offering excellent customer support is not an easy thing to do, especially if you run a large company. Emails might get forwarded to the wrong department and then get lost, or you might just lose track of them. This is frustrating for both the client and the company. If the client is unhappy what do you think the chances are he will come back or recommend you to his friends? Close to zero.

Every company needs a flexible, easy to install and easy to use support management tool. OsTicket is a free online support ticket system that can help you organise and manage customer complaints from beginning to end, until the issue is solved and the customer is happy.

Here is how this open source support software works:

  • A client submits a ticket via email, contact form or by phone with an issue he's having.
  • He receives an auto-response email assuring him that his message has been received and is being handled by the support team.
  • The ticket is saved and assigned to an agent to solve depending on its priority level.
  • The agent helps the client solve the issue. The client is happy.

With this online support ticket system, you can check the status of a ticket anytime to see if it has been solved or not.

Get your hosting package, install your free OsTicket app in minutes and start providing the best customer support you can with this powerful online support ticket system. Your clients will appreciate it.

Plans and pricing

This app is only available on Linux.

All hosting packages are available with Windows or Linux. See all features.

Check out our web hosting packages below:

Choose your perfect hosting package

Business

The flexibility, power, and support your growing website needs.

Only
£2.99£3.59 per month
For the first year,


Then £4.99£5.99 per month
  • Included domains Includes a free .co.uk domain name of your choice for a year. 2
  • Websites Host a number of separate websites on the same account, each with their own domain name and mailboxes. 5
  • Web space 100GB
  • MySQL Store customer information, page content, products, and more within your included MySQL databases. 5
  • Database size 1GB
  • Included SSL Your Premium Hosting comes with a year's free 123-SSL (value of £29.99).
  • 2GB Dedicated RAM Dedicated power for demanding websites.
  • More features
    • Access features
      • Bandwidth Unlimited
      • FTP Accounts Make regular backups of your website. Download everything into one zip file, and then restore it from that same file. 1
      • Website Backup &
        Restore Make regular backups of your website. Download everything into one zip file, and then restore it from that same file.
      • Scheduled Tasks Schedule programs to run automatically on your server - hourly, daily, weekly, or monthly.
      • IP Address Blocking Block certain IP addresses from visiting your website.
      • Website Directory
        Indexing List all the files within your site's directories, or show a default page instead.
      • Website blacklist
        monitoring
        FREE
    • Domain Names
      • Subdomains Make new web addresses for separate areas of your website. For example, you can have support.yourdomain.co.uk as well as www.yourdomain.co.uk 50
      • Domain Pointers Map multiple domain names to a single website and create mailboxes for them. For example, www.123reg.co.uk goes to the same site as www.123-reg.co.uk.
      • External
        Domains Point domains registered with another company directly to your hosting package.
        5
    • Email
      • Mailboxes 500
      • Mailbox size 1GB
      • Webmail Access
      • Autoresponders Set up email addresses that automatically respond to the sender with a specific message. 500
      • Mailing Lists Send emails to multiple people or have an ongoing conversation with people with your mailing list.
      • Email
        Forwarders Create email addresses that automatically send on emails to another email address, whether at your ISP or a webmail account elsewhere.
        Unlimited
      • Catch-All
        Emails Forward all emails sent to your domain to another email address.
        Unlimited
      • Junk Mail
        Filters Strip out spam and other junk mail before it reaches your inbox, and create a separate account to collect it all.
        Unlimited
      • Email Summary See all your email settings in one easy place, and change them as needed
      • Email Filter Logs Send logs of your junk mail filter activity to a single email address, and keep track of what's been sent.
      • Anti-Spam Protection
      • Anti-Virus Protection
    • Website
      Statistics
      • Error & Access /
        Referrer / Agent Logs Get error messages, referrers, and browser agents in convenient zip files, and arrange the data as you need it
      • Google Sitemaps
        Generator Use our Sitemap Generator to produce a perfect sitemap for submitting to Google for fast and easy search engine submission.
      • Webalizer Graphical
        Statistics Use this highly powerful and configurable web statistics package to turn your access logs into easy-to-read charts and graphs.
      • Advanced Graphical
        and Text Counter Add a plain-text or image-based counter on your website and get full statistics for that page.
      • Bandwidth Statistics See how much bandwidth - the amount of data your visitors use when they visit your site - has been used during this month.
      • Tracewatch Track visitors in real time with detailed statistics and analysis.
      • SmarterStats
      • Open Web Analytics Analyse and track how people use your sites in this comprehensive analytics package
      • Piwik Analytics Read detailed reports on your website visitors with this real-time analytics program.
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      • RealAudio
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      • MediaWiki Collaborative with others to produce content on the same software used by Wikipedia.
      • osCommerce Build your online store quickly and easily with this complete online retail solution.
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    • Free Web Tools
      • Huge Graphics
        Archive
      • 50 Premium Website
        Templates Free for personal and commercial use, these templates are available to download, edit, and use to create your website easily.
      • 400 Basic Website
        Templates Perfect for beginners, these free templates are available for you to download and create your first website.
      • 100 Professional
        Website Templates
      • 15 Flash Website
        Templates Make a dynamic website with these free Flash-based templates.
      • 50 Flash Banners Perfect for beginners, these free templates are available for you to download and create your first website.
      • 100+ Company Logos Base your branding on one of our royalty-free sample logos and start building your business today.
      • 100 Banner Templates Get your advertising kick-started with our free and easy-to-use banner templates.
      • 22,500 Photos All royalty-free and suitable for commercial use, we have over 22,000 stock photos to browse, download, and use.
      • 75,000 Web Art
        Images Completely royalty-free, our collection of web art images is perfect for both commercial and personal use.
    • JavaScript
      Generator
      • Break Frames
      • Bookmark Us
      • Set Home Page Link
      • Logo Branding
      • Frameless Pop-up
      • Browser Entry
      • Language
      • Avenue Search
      • Pop-up Page
    • Support
      • UK Phone Support
      • Chat/Ticket/Email
        Support
See more Premium Web hosting packages.

Premium

Server level performance, without the admin. Includes 99.99% uptime SLA.

Only
£14.99£17.99 per month
For the first year,


Then £19.99£23.99 per month
  • Included domains 1
  • Websites Unlimited
  • Web space 100GB
  • MySQL Unlimited
  • Database size 1GB
  • Included SSL
  • 2GB Dedicated RAM
  • More features
    • Access features
      • Bandwidth Unlimited
      • FTP Accounts Unlimited
      • Website Backup &
        Restore
      • Scheduled Tasks
      • IP Address Blocking
      • Website Directory
        Indexing
      • Website blacklist
        monitoring
        FREE
    • Domain Names
      • Subdomains 100
      • Domain Pointers
      • External
        Domains
        Unlimited
    • Email
      • Mailboxes Unlimited
      • Mailbox size 1GB
      • Webmail Access
      • Autoresponders 500
      • Mailing Lists
      • Email
        Forwarders
        Unlimited
      • Catch-All
        Emails
        Unlimited
      • Junk Mail
        Filters
        Unlimited
      • Email Summary
      • Email Filter Logs
      • Anti-Spam Protection
      • Anti-Virus Protection
    • Website
      Statistics
      • Error & Access /
        Referrer / Agent Logs
      • Google Sitemaps
        Generator
      • Webalizer Graphical
        Statistics
      • Advanced Graphical
        and Text Counter
      • Bandwidth Statistics
      • Tracewatch
      • SmarterStats
      • Open Web Analytics
      • Piwik Analytics
    • Programming
      • PHP PHP5
      • Perl
      • ASP
      • ASP .NET
      • Custom Error Pages
      • Password-Protected
        Folders
      • Python
      • Ruby
      • ImageMagick
      • GhostScript
      • Zend Optimiser
      • GD
      • RealAudio
    • Linux Apps
    • Free Web Tools
      • Huge Graphics
        Archive
      • 50 Premium Website
        Templates
      • 400 Basic Website
        Templates
      • 100 Professional
        Website Templates
      • 15 Flash Website
        Templates
      • 50 Flash Banners
      • 100+ Company Logos
      • 100 Banner Templates
      • 22,500 Photos
      • 75,000 Web Art
        Images
    • JavaScript
      Generator
      • Break Frames
      • Bookmark Us
      • Set Home Page Link
      • Logo Branding
      • Frameless Pop-up
      • Browser Entry
      • Language
      • Avenue Search
      • Pop-up Page
    • Support
      • UK Phone Support
      • Chat/Ticket/Email
        Support