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OsTicket

Online support ticket system included with our web hosting packages

osticket image

Provide support to your clients, from beginning to end

No matter the size of your company, you need to be able to provide your customers with the support they need.

However, offering excellent customer support is not an easy thing to do, especially if you run a large company. Emails might get forwarded to the wrong department and then get lost, or you might just lose track of them. This is frustrating for both the client and the company. If the client is unhappy what do you think the chances are he will come back or recommend you to his friends? Close to zero.

Every company needs a flexible, easy to install and easy to use support management tool. OsTicket is a free online support ticket system that can help you organise and manage customer complaints from beginning to end, until the issue is solved and the customer is happy.

With this online support ticket system, you can check the status of a ticket anytime to see if it has been solved or not.

Get your hosting package, install your free OsTicket app in minutes and start providing the best customer support you can with this powerful online support ticket system. Your clients will appreciate it.

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Here is how this open source support software works:

  • A client submits a ticket via email, contact form or by phone with an issue he’s having.
  • He receives an auto-response email assuring him that his message has been received and is being handled by the support team.
  • The ticket is saved and assigned to an agent to solve depending on its priority level.
  • The agent helps the client solve the issue. The client is happy.

The start of your online journey

Business

The flexibility, power, and support your business needs to host a brochure based website.

Only £2.99 per month for the first year
Then £4.99 per month
Included domains Includes a free .co.uk domain name of your choice for a year.
2
Websites Host a number of separate websites on the same account, each with their own domain name and mailboxes.
5
Web space
100GB
MySQL Store customer information, page content, products, and more within your included MySQL databases.
5
Database size
1GB
Included SSL Protect your website, customer data and boost your ranking in Google.
2GB Dedicated RAM Dedicated power for demanding websites.

Premium

Server level performance, without the admin. Includes 99.99% uptime SLA.

Only £14.99 per month for the first year
Then £19.99 per month
Included domains
1
Websites
Unlimited
Web space
100GB
MySQL
Unlimited
Database size
1GB
Included SSL
2GB Dedicated RAM

Questions?

Call us on 0330 221 1007
from 9am to 7pm Monday to Friday