Provide support to your clients, from beginning to end

No matter the size of your company, you need to be able to provide your customers with the support they need.

However, offering excellent customer support is not an easy thing to do, especially if you run a large company. Emails might get forwarded to the wrong department and then get lost, or you might just lose track of them. This is frustrating for both the client and the company. If the client is unhappy what do you think the chances are he will come back or recommend you to his friends? Close to zero.

Every company needs a flexible, easy to install and easy to use support management tool. OsTicket is a free online support ticket system that can help you organise and manage customer complaints from beginning to end, until the issue is solved and the customer is happy.

Here is how this open source support software works:

  • A client submits a ticket via email, contact form or by phone with an issue he's having.
  • He receives an auto-response email assuring him that his message has been received and is being handled by the support team.
  • The ticket is saved and assigned to an agent to solve depending on its priority level.
  • The agent helps the client solve the issue. The client is happy.

With this online support ticket system, you can check the status of a ticket anytime to see if it has been solved or not.

Get your hosting package, install your free OsTicket app in minutes and start providing the best customer support you can with this powerful online support ticket system. Your clients will appreciate it.

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