However, offering excellent customer support is not an easy thing to do, especially if you run a large company. Emails might get forwarded to the wrong department and then get lost, or you might just lose track of them. This is frustrating for both the client and the company. If the client is unhappy what do you think the chances are he will come back or recommend you to his friends? Close to zero.
Every company needs a flexible, easy to install and easy to use support management tool. OsTicket is a free online support ticket system that can help you organise and manage customer complaints from beginning to end, until the issue is solved and the customer is happy.
With this online support ticket system, you can check the status of a ticket anytime to see if it has been solved or not.
Get your hosting package, install your free OsTicket app in minutes and start providing the best customer support you can with this powerful online support ticket system. Your clients will appreciate it.
Submit your ticket
A client submits a ticket via email, contact form or by phone with an issue he’s having.
Assigned to us
The ticket is saved and assigned to an agent to solve depending on its priority level.
He receives an auto-response email assuring him that his message has been received and is being handled by the support team.
The agent helps the client solve the issue. The client is happy.
The start of your online journey
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